About HCC
Contact Us
Upcoming Events
Annual Meeting
Awards Dinner
HCC Scholarship
Photo Gallery
Site Map

Facts & Statistics
Emergency Preparedness
Educational Seminars
Choosing a Provider
Find A Provider in NYC
Legislation & Issues

Benefits of Membership
Become a Member
Our Members
Sociate & Allied Members
Members Only



Home Care Council
of New York City

Joseph J. Campanella,
Executive Director

425 East 25th St.
New York, NY 10010

Fax 212.481.8791

Email: HomeCareCouncil






People often receive home health services following hospitalization or care in other settings. Often the hospital discharge planner or social worker provides information on home health agencies - as do physicians, friends, and family members. Patients and their families or friends should ask the hospital for a list of home health care agencies in the community and use the following questions to help choose an available agency:

  • Does the agency serve my community? For how long?
  • Who owns the agency? How long has the agency been in business?
  • Can the agency provide me with written information about its services, the cost of services, its billing procedures, and insurance eligibility requirements?
  • Can the agency provide me with written information about the rights and responsibilities of the providers, patients and caregivers?
  • Is the agency "approved" (or "certified") to provide services to Medicare patients?
  • Is the agency inspected by any outside organization? May I see the results of the last inspection?
  • Does the agency perform a customer satisfaction survey? May I see the results of the last survey?
  • Is there a written plan of care for each patient? Does the agency involve the patient and caregivers in designing this plan and educate them about the care provided?
  • Will the same caregiver be sent to my home for each visit?
  • Does the agency schedule care at any time of the day or night that my physician says is necessary?
  • What kind of training does the agency require for caregivers?
  • Do the agency's caregivers work directly for the agency? How are they supervised? Are they subject to criminal background checks?
  • How does the agency respond to emergencies? How long does it take to respond to calls?
  • Who should I call with questions or complaints? How will the agency respond?
  • Will the agency help find other community services such as Meals on Wheels or homemakers services - or help find medical equipment I may need?
  • Can the agency give me references that are familiar with their services?
  • Suggested questions to ask references: Do you frequently refer patients to this agency? Are your patients satisfied with this agency's services?